To ensure a pleasant and smooth experience for all our guests, please read and follow our booking and stay policy.

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1. Booking & Payment

• Direct Reservations can be made via email at hello@lamaisondecolette.com or through our booking partners.

• A deposit of 30% of the total stay is required to confirm your reservation.

• The remaining balance is payable at least 7 days before arrival or upon check-in (depending on method used).

• We accept bank transfers, cash (EUR or GBP), and selected card payments. Please confirm in advance.
  
  

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2. Cancellation Policy

• Cancellations made more than 14 days before arrival will receive a full refund of the deposit.

• Cancellations made 7–14 days before arrival will receive a 50% refund.

• Cancellations made less than 7 days before arrival or in case of no-show are non-refundable.

• In case of full-house rental, different terms may apply — contact us for details.
  
  

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3. Check-in & Check-out

• Check-in: from 3:00 PM

• Check-out: by 11:00 AM

• Early check-in or late check-out is possible on request and subject to availability.
  
  

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4. House Rules

• No smoking inside the house. Designated outdoor areas are available.

• Quiet hours from 10:00 PM to 7:00 AM.

• Please respect the house, the garden, and our neighbours.

• Damages caused by guests may be subject to additional charges.
  
  

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5. Children & Extra Guests

• Children are welcome. Please inform us in advance if you need an extra bed or baby cot.

• Extra guests (beyond booked capacity) must be approved and may incur an additional charge.
  
  

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6. Pets

• We love animals, but pets are not allowed unless the entire house is booked by your group.

• When allowed, a £50 pet fee applies per stay. Contact us in advance to confirm.
  
  

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7. Facilities Use

• Guests have access to the kitchen, common areas, garden, terrace, and tennis court.

• Please leave shared spaces clean and tidy for others.

• Free Wi-Fi is available throughout the house — perfect for remote work.
  
  

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8. Liability

• We are not responsible for lost, stolen, or damaged personal items.

• Please lock your room and secure valuables.

• Use of the property, garden, and tennis court is at your own risk.
  
  

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9. Entire Property Rental

• When renting the whole house, a custom agreement may apply.

• Events, photo shoots, or workshops must be arranged and approved in advance.
  
  

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For any questions or special requests, feel free to contact us at hello@lamaisondecolette.com. We look forward to welcoming you!

Last updated: May 2025